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Policies
& Terms

1. Privacy Policy


1.1 Our Commitment to Your Privacy

The Makeup Studio by Sophie is committed to protecting your personal information and handling it in accordance with the UK GDPR and the Data Protection Act 2018.

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1.2 Information We Collect

We may collect:

  • Your name and contact details

  • Relevant medical information

  • Treatment notes and service history

  • Photographs or videos (with your explicit consent)

 

1.3 How Your Information Is Used

We use your information to:

  • Provide safe and personalised treatments

  • Manage bookings and communication

  • Maintain accurate records for insurance and regulatory purposes

  • Use photographs or videos for advertising and marketing only with your consent

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1.4 How Your Data Is Stored & Protected

  • Paper records are securely stored.

  • Digital records are kept on password-protected and/ or encrypted systems.

  • Photos/ videos are stored on secure devices.

  • Access is limited to authorised team members.​

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1.5 Marketing

Marketing emails are sent only if you have opted in. You can withdraw consent at any time.

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1.6 Sharing Your Information

We do not sell or share your data for marketing. We may share limited information with:

  • Booking or payment platforms

  • Insurers or regulatory bodies if legally required

  • Emergency services where necessary to protect health or safety

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1.7 Your Rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion (where legal restrictions do not apply)

  • Withdraw consent for marketing or photography

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To exercise your rights, email Sophie at themakeupstudiobysophie@gmail.com
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1.8 Data Breaches

Should a data breach occur that may affect your privacy, we will notify you and the ICO, where required, within 72 hours.

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2. Terms & Conditions


2.1 General Terms

By booking an appointment, you agree to these Terms & Conditions.

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2.2 Appointments & Bookings

  • All appointments must be pre-booked and secured with a deposit/ booking fee (non-refundable & non-transferable).

  • Clients under 16 require consent from parent/ legal guardian prior to the appointment.

  • Appointment confirmation is sent via email.

  • Please ensure your contact details are correct.

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2.3 Patch Testing

If this is your first time receiving brow services with Sophie, a patch test is mandatory and must be completed at least 48 hours before your brow appointment. Appointments will be refused if a patch test has not been carried out. It is the client’s responsibility to book and attend a patch test appointment. Patch tests completed with another provider are not accepted.

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2.4 Health Information

Clients must disclose all relevant medical information to ensure safe treatment.

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2.5 Children, Young Clients & Additional Guests

  • To maintain a safe and focused environment, children and multiple guests should not attend appointments unless agreed in advance.

  • No guests are permitted during makeup lessons, masterclasses or colour analysis appointments, except parent/ legal guardian accompanying a client under 16.

  • Clients under 16 must have consent from parent/ legal guardian prior to appointments.

  • Parental/ legal guardian consent is required for photography and videography, for usage on website, social media, printed materials, advertising and marketing, across The Makeup Studio by Sophie and Riviera Beauty.

  • We reserve the right to decline a service if appropriate consent is not provided (excludes photography/ videography consent).

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2.6 Payments & Pricing

  • Prices are displayed on the website or booking system.

  • Remaining payment is due at the time of service (excludes bridal services).

  • Prices subject to change.

 

2.7 Gift Vouchers

Gift vouchers are non-refundable and non-transferable. Missed or cancelled appointments will void the voucher. Vouchers cannot be exchanged for cash.

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2.8 Photography & Videography

Occasionally, we may ask for your consent to take photos and videos showcasing our work for use on our website, social media, printed materials and marketing, across The Makeup Studio by Sophie and Riviera Beauty. Please note, images or videos from bridal trials will not be shared prior to the wedding date.​​​​​

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2.9 Liability

The Makeup Studio by Sophie and Riviera Beauty is not liable for adverse reactions where information has been withheld by the client.

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2.10 Client Belongings

Personal belongings remain the responsibility of the client throughout their visit. The Makeup Studio by Sophie and Riviera Beauty does not accept responsibility for any loss, theft or damage to items within the studio.

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2.11 Right To Refuse Service

We reserve the right to refuse service if a treatment is deemed unsafe, unsuitable, have no written consent or patch test, or if a client’s behaviour compromises the comfort or safety of others and the studio.

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3. Cancellation & Rescheduling Policy


3.1 Notice Period

Please give at least 48 hours’ notice to cancel. All deposits and booking fees are non-refundable and non-transferable. If an appointment has been cancelled last minute, or missed, upfront payment may be required for any subsequent booking.

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3.2 Gift Vouchers

​​Missed or cancelled appointments using a gift voucher will result in the voucher being void.

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3.3 Bridal Trial

Cancelling or rescheduling your complimentary trial with Sophie requires a £25 re-booking fee. A second re-schedule, will result in the full trial rate of £50 upfront.

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3.4 Late Arrival

If you arrive late, your treatment may be shortened. If more than 15 minutes late, the appointment may need to be rescheduled and may be charged.

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3.5 Illness & Safety

If you are unwell, we may decline the service if a condition poses a risk to you or others.

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4. Cookie Policy


4.1 What Cookies Are

Cookies are small files stored on your device to help improve website functionality and user experience.

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4.2 Types of Cookies Used

  • Essential cookies: Required for core website functions.

  • Analytics cookies: Helps understand site usage (e.g., Google Analytics).

  • Preference cookies: Remembers choices such as language or region.

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4.3 Managing Cookies

You may disable cookies through your browser settings. Please note: disabling essential cookies may affect website performance.

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4.4 Third-Party Cookies

Some third-party services (e.g., booking or analytics platforms) may use their own cookies.

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For any questions regarding these policies, please contact Sophie at themakeupstudiobysophie@gmail.com

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