Policies
& Terms

1. Privacy Policy

1.1 Our Commitment to Your Privacy

The Makeup Studio by Sophie is committed to protecting your personal information and handling it in accordance with the UK GDPR and the Data Protection Act 2018.

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1.2 Information We Collect

We may collect:

• Your name and contact details

• Relevant medical information

• Treatment notes and service history

• Photographs or videos (with your explicit consent)

 

1.3 How Your Information Is Used

We use your information to:

• Provide safe and personalised treatments

• Manage bookings and communication

• Maintain accurate records for insurance and regulatory purposes

• Use photographs or videos for advertising and marketing only with your consent

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1.4 How Your Data Is Stored & Protected

• Paper records are securely stored.

• Digital records are kept on password-protected and/ or encrypted systems.

• Photos/ videos are stored on secure devices.

• Access is limited to authorised team members.​

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1.5 Marketing

Marketing emails are sent only if you have opted in. You can withdraw consent at any time.

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1.6 Sharing Your Information

We do not sell or share your data for marketing. We may share limited information with:

• Booking or payment platforms

• Insurers or regulatory bodies if legally required

• Emergency services where necessary to protect health or safety

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1.7 Your Rights

You have the right to:

• Access your data

• Request corrections

• Request deletion (where legal restrictions do not apply)

• Withdraw consent for marketing or photography

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To exercise your rights, email Sophie at themakeupstudiobysophie@gmail.com
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1.8 Data Breaches

Should a data breach occur that may affect your privacy, we will notify you and the ICO, where required, within 72 hours.

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2. Terms & Conditions

2.1 General Terms

By booking an appointment, you agree to these Terms & Conditions.

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2.2 Appointments & Bookings

• All appointments must be pre-booked and secured with a deposit/ booking fee, which is non-refundable & non-transferable.

• Clients under 16 require consent from a parent/ legal guardian prior to appointments. Brow treatments are not available to anyone under 16, even with parental or guardian consent.

• Appointment confirmation is sent via email, or through our online booking system.

• Please ensure your contact details are correct.

• Provisional appointments cannot be held or reserved.

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2.3 Brow Treatments & Patch Testing

If this is your first time receiving brow services with Sophie, a patch test is mandatory and must be completed at least 24-48 hours before your brow appointment. Appointments will be refused if a patch test has not been carried out. It is the client’s responsibility to book and attend a patch test appointment. Patch tests completed with another provider are not accepted.

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Brow treatments are available to clients aged 16 and over. Parental or guardian consent does not override this age restriction. Additional medical restrictions and contraindications can be found here. Please read these before booking your appointment and contact Sophie if you are unsure whether a treatment is suitable for you. If you do not meet the age requirement or treatment eligibility criteria, your brow appointment may be cancelled and your deposit will remain non-refundable and non-transferable.

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2.4 Health Information

Clients are to disclose all relevant medical information to ensure safe treatment.

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2.5 Children, Young Clients & Additional Guests

• To maintain a safe and focused environment, children and multiple guests should not attend appointments unless agreed in advance.

• No guests are permitted during makeup lessons or colour analysis appointments, unless booked as a 'double' lesson, or a parent/ legal guardian accompanying a client under 16.

• No guests are permitted during group masterclasses, unless the guest has booked and paid to observe.

• Clients under 16 require consent from a parent/ legal guardian prior to appointments. Brow treatments are not available to anyone under 16, even with parental or guardian consent.

• Parental/ legal guardian consent is required for photography and videography, for usage on website, social media, printed materials, advertising and marketing, across The Makeup Studio by Sophie and Riviera Beauty.

• We reserve the right to decline a service if appropriate consent is not provided (excludes photography/ videography consent).

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2.6 Payments & Pricing

• Prices are displayed on the website and booking system.

• Remaining payment is due at the time of service (excludes bridal services).

• Prices subject to change.

 

2.7 Gift Vouchers

Gift vouchers are redeemable against Sophie's makeup services (excludes bridal/ wedding services), makeup lessons, colour analysis and brow services. Vouchers are valid until the expiry date specified (6 months) and cannot be redeemed or replaced after this date. The Makeup Studio by Sophie is not responsible for lost or stolen vouchers, including replacement. Vouchers are non-refundable and non-transferable and cannot be exchanged for cash. Vouchers are not valid alongside any other offers or promotions. Once the appointment is booked, any missed, rescheduled or cancelled appointments will void the voucher, as well as under 16s without parental or legal guardian consent. Any replacement appointment will be treated as a new booking at the full applicable price, with standard booking and payment terms applying.

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2.8 Photography & Videography

Occasionally, we may ask for your consent to take photos and videos showcasing our work for use on our website, social media, printed materials and marketing, across The Makeup Studio by Sophie and Riviera Beauty. Please note, images or videos from bridal trials will not be shared prior to the wedding date.​​​​​

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2.9 Liability

The Makeup Studio by Sophie and Riviera Beauty is not liable for adverse reactions where information has been withheld by the client.

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2.10 Client Belongings

Personal belongings remain the responsibility of the client throughout their visit. The Makeup Studio by Sophie and Riviera Beauty does not accept responsibility for any loss, theft or damage to items within the studio.

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2.11 Right To Refuse Service

We reserve the right to refuse service if a treatment is deemed unsafe, unsuitable, have no consent or patch test, or if a client’s behaviour compromises the comfort or safety of others and the studio.

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3. Cancellation & Rescheduling Policy

3.1 Notice Period

Please give at least 48 hours’ notice to cancel. All deposits and booking fees are non-refundable and non-transferable. If an appointment has been cancelled last minute, or missed, upfront payment may be required for any subsequent booking.

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3.2 Gift Vouchers

Missed, cancelled or rescheduled appointments booked using a gift voucher will result in the voucher being void, as well as under 16s without parental or legal guardian consent.  Any rescheduled appointment will be treated as a new booking at the full applicable price, with standard booking and payment terms applying.

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3.3 Bridal Trial

Cancelling or rescheduling your complimentary trial with Sophie requires a £25 re-booking fee. A second re-schedule, will result in the full trial rate of £50 upfront.

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3.4 Late Arrival

If you arrive late, your treatment may be shortened. If more than 15 minutes late, the appointment may need to be rescheduled and may be charged. Please allow time for parking and check parking terms/ signage in the area.

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3.5 Illness & Safety

If you are unwell or have a condition that may pose a risk to you or others, please inform Sophie before your appointment. Sophie may decline or postpone the service for health and safety reasons. Whether you cancel due to illness or Sophie declines the service on these grounds, the standard cancellation terms apply and all deposits and booking fees remain non-refundable and non-transferable.

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3.6 Infectious Illness / Disease/ Virus Policy

• Sophie will maintain high standards of hygiene at all times, including the use of hand hygiene, disposable items where possible and cleaning and disinfection of appropriate products and brushes between each client.

• In the event the booking cannot proceed due to Government-imposed restrictions or public health guidance relating to any infectious illness/ disease/ virus (including but not limited to Coronavirus, COVID-19, influenza, norovirus, or any other infectious illness, epidemic, or pandemic), the booking may be transferred to a new date (subject to availability), with the deposit carried over in accordance.

• If the client is experiencing symptoms of a contagious or infectious illness/ disease/ virus (including but not limited to Coronavirus, COVID-19, influenza, norovirus, conjunctivitis or similar) within two weeks prior to the appointment date - such as cough, fever, shortness of breath, cold, or flu-like symptoms - Sophie must be informed immediately. Sophie reserves the right to refuse service to any affected individual in the interest of health and safety.

• This also applies where a member of the client’s household is experiencing symptoms of a contagious or infectious illness. In such cases, standard illness and cancellation terms apply and all deposits remain non-refundable and non-transferable.

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4. Cookie Policy

4.1 What Cookies Are

Cookies are small files stored on your device to help improve website functionality and user experience.

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4.2 Types of Cookies Used

• Essential cookies: Required for core website functions.

• Analytics cookies: Helps understand site usage (e.g., Google Analytics).

• Preference cookies: Remembers choices such as language or region.

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4.3 Managing Cookies

You may disable cookies through your browser settings. Please note: disabling essential cookies may affect website performance.

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4.4 Third-Party Cookies

Some third-party services (e.g., booking or analytics platforms) may use their own cookies.

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For any questions regarding these policies, please contact Sophie at themakeupstudiobysophie@gmail.com