Frequently Asked Questions...
Where are you based?
Find us at Riviera Beauty, our Mediterranean-inspired salon on Downend High Street, Bristol.
6 Badminton Road (First Floor)
Downend
Bristol
BS16 6BQ
What days are you open?
Bookings are available 7 days a week by appointment only, the salon does not accept walk-ins, so please ensure you book ahead.
What days do you offer makeup lessons?
Lessons are held Monday-Friday and Sundays - see our makeup lessons for full details.
Do you offer a mobile service?
We offer a mobile service for bridal parties and photoshoots only - this includes international travel too!
Is street parking available?
Public parking is available nearby, within walking distance of the salon. Please allow a little extra time to park before your appointment and check any signs for time limits or restrictions.
Is your studio wheelchair accessible?
As the salon is located upstairs with stair access only, we’re sadly unable to offer wheelchair access. Please contact us with any questions about accessibility before your visit.
Do you sell gift vouchers?
We certainly do! Gift vouchers can be purchased to any value through our online gift shop or via email -themakeupstudiobysophie@gmail.com
Can I choose my colours/ style of makeup?
Yes of course! Feel free to bring along any photos and inspo you may have to your appointment.
When should I book my makeup appointment?
Due to high demand, Saturday appointments are limited, therefore we recommend booking early to secure your appointment in the hot-seat! Prom and Christmas appointments also experience high demand. If your desired date is unavailable, we are more than happy to add you to our cancellation list.
How far in advance do you take bookings?
Occasion bookings, prom, graduation, trials, makeup lessons - 4 months ahead
Bridal - 2 years ahead
How do I book an appointment?
For appointments Wednesday-Sunday, please book using our online booking link. For appointments outside of these days or for bridal enquiries, please email themakeupstudiobysophie@gmail.com Alternatively, you may use our websites' contact page.
How do I pay the deposit to secure my booking?
A deposit is required to secure your appointment and is deducted from the final balance. All deposits are non-refundable and non-transferable.
For online bookings, your deposit is taken at the time of booking. For bookings arranged directly, deposits are requested via bank transfer.
Appointments are only confirmed once your deposit has been received. We are unable to hold appointments provisionally, so availability may change until your booking is secured.
What happens if you cancel my appointment?
In the *extremely* rare occasion Sophie has to cancel, you will be given the option to transfer the deposit to another date of your choice, or receive a full deposit refund by bank transfer.
When do I pay my final balance?
The final balance is payable on the day of your appointment by bank transfer or cash. The remaining balance for Bridal is due 4 weeks prior to the wedding date as noted in the bride's wedding contract.
What if I have an allergy to a product/ sensitive skin?
On arrival, you will be asked to complete a client record card, please make note on the card your skin type and any known allergies. The card will be checked prior to makeup application and alternative products can be used if necessary. If you were to have an instant reaction to a product during the appointment, Sophie will remove the product immediately, leave to settle and review.
Do you offer a hair service?
We currently do not offer hair services, however we can recommend some top-notch hair stylists!