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Where are you based?

We're a  home-based studio in Emersons Green in Bristol - BS16 7DF

What days are you open?

We take bookings Monday-Sunday - all year round!

Is street parking available?

We have plenty of free street parking available outside the studio.

Is your studio wheelchair accessible?

The studio is located at the top of a flight of stairs and unfortunately is inaccessible to wheelchair users - Please get in contact should you require additional support.

Do you sell gift vouchers?

We certainly do! Gift vouchers can be purchased to any value through our online gift shop or via email 

Can I choose my colours/ style of makeup?

Yes of course - Feel free to bring along any photos/ inspo you may have!

When should I book my makeup appointment?

Due to high demand, Saturday appointments are limited, please get in early to avoid disappointment. Prom, Halloween and Christmas appointments are also high demand. If you are unable to book your desired date, we will add you to our cancellation list for those who wish to be contacted if any cancellations should arise.

How do I book an appointment?

We no longer take bookings via our social media pages - Appointments can be booked through:

- Email

- Our contact page

How far in advance do you take bookings?

Standard bookings and lessons - 6 months ahead

Prom - 1 year ahead

Bridal - 2 years ahead

How do I pay the deposit to secure my booking?

Deposits are to be paid via bank transfer and come off the final balance. All deposits are non-refundable and non-transferable. We will hold your provisional date for 24 hours (or 48 hours for 1-2-1 lessons and bridal), if no deposit has been received after this time, your appointment slot may be re-released.

What happens if you cancel my appointment?

In the rare occasion Sophie has to cancel, you will be given the option of either transferring the deposit to another date of your choice, or a full deposit refund by bank transfer.

When do I pay my final balance?

The final balance is to be paid on the day of your appointment by bank transfer, cash or debit/ credit card. The remaining balance for Bridal is due 4 weeks prior to the wedding date as per the wedding contract.

What If I have an allergy to a product/ sensitive skin?

On arrival, you will be asked to complete a client record card, please make note on the card your skin type and any known allergies. The card will be checked prior to makeup application and alternative products can be used if necessary. If you were to have an instant reaction to a product during the appointment, Sophie will remove the product immediately, leave to settle and review.

What days do you offer makeup lessons?

Lessons are held Monday - Friday and Sundays - Please see 1-2-1 Lessons for full details.

Do you offer a mobile service?

We offer a mobile service for bridal bookings and photoshoots only - this includes international travel too!

Do you offer a hair service?

We currently don't offer a hair service, however we can recommend some top-notch hair stylists!

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